PUBLIC OFFER

1.1. The Contractor and seller under this agreement is sole proprietor (individual entrepreneur) Anastasiia Ihorivna Omelchenko, operating under the brand SIA Operations, hereinafter referred to as the "Contractor".

1.2. The Customer is an individual, a sole proprietor, or a legal entity that places an order, makes payment, or otherwise accepts the terms of this Offer, hereinafter referred to as the "Customer".

1.3. An individual who purchases a product for personal needs not directly related to business activity may also be referred to as the "Consumer".

1.4. This Offer is a contract of adhesion. The Customer may accept its terms only in full.

1.5. The terms of the Offer apply equally to all Customers, except where individual terms are expressly agreed between the parties in written or electronic form.

2.1. Website — the SIA Operations website containing information about digital products, services, their price, functionality, and ordering procedure.

2.2. Digital Product — material created by the Contractor and provided in electronic form, including:

• a Google Sheets or Google Docs template;
• an operating system for process management;
• a table, tracker, or database;
• a dashboard;
• an instruction, checklist, or methodological material;
• a presentation or analytical document;
• another digital file specified on the Website.

2.3. Ready-Made Product — a digital product with a predetermined structure, design, functionality, and composition.

2.4. Custom Development — the creation of a new digital product or the adaptation of a ready-made product to the Customer's specific processes, data, and requirements.

2.5. Service — work performed by the Contractor, the result of which may be a consultation, analysis, research, report, template adaptation, dashboard creation, or another agreed-upon result.

2.6. Order — a duly completed request by the Customer to purchase a digital product or receive a service.

2.7. Acceptance — the Customer's full and unconditional acceptance of the terms of this Offer.

3.1. The Contractor undertakes to provide the Customer with access to the selected ready-made digital product, to perform the agreed custom development, or to provide another ordered service, and the Customer undertakes to accept and pay for the relevant product or service.

3.2. The name, composition, format, functionality, and price of a ready-made product are determined by its description on the Website.

3.3. The description of a specific product, its page, invoice, order form, technical specification, and the parties' agreed correspondence are integral parts of this agreement.

3.4. Custom development is carried out in accordance with the Customer's separately agreed requirements.

3.5. Images, mockups, videos, and interface fragments on the Website are for demonstration purposes only. Minor differences in appearance are not considered a defect if the product retains its stated functionality.

4.1. The Customer accepts the terms of the Offer by performing one or more of the following actions:

• checking the box confirming agreement with the Offer;
• clicking the "Buy", "Add to Cart", "Pay", or a similar button;
• placing an order through the form on the Website;
• making a payment;
• written confirmation of a custom order;
• starting to use the received digital product.

4.2. For a paid ready-made product, the agreement is considered concluded from the moment of successful payment. For custom development, it is considered concluded after the main terms are agreed and a prepayment is made, unless the parties agree otherwise.

4.3. By accepting the Offer, the Customer confirms that they have reviewed the description of the product or service, understand the format and manner in which it will be provided, have verified that the product meets their needs, have provided accurate contact information, and agree to this Offer and the Privacy Policy.

4.4. If the Customer has provided an incorrect email address or other inaccurate data, the Contractor is not liable for any delay in providing access until correct data is received.

5.1. The price of a ready-made digital product is indicated on its page or when placing the order.

5.2. The price of custom development is determined after evaluating the request and is agreed with the Customer separately.

5.3. Payment may be made through a payment service connected to the Website, by bank transfer, against an issued invoice, or by another method agreed between the parties.

5.4. The Customer's payment obligation is considered fulfilled once the funds are credited to the Contractor or confirmation is received from the payment system.

5.5. The Contractor does not receive or store full bank card details when payment is processed by a third-party payment service.

5.6. Fees charged by banks, payment systems, and other financial intermediaries are paid in accordance with their respective rules.

5.7. The Contractor has the right to change the price of products and services. The new price does not apply to orders that have already been paid for.

5.8. Discounts, promo codes, and special offers are valid for the period and under the conditions specified on the Website.

6.1. After payment is confirmed, the Customer receives a link to the digital product, an access email, a link to create a copy of the file, or another means of access specified in the product description.

6.2. Access is granted automatically or within 24 hours of payment confirmation, unless a different timeframe is specified on the product page.

6.3. If the access email is not received, the Customer should check the "Spam" and "Promotions" folders, make sure the correct email address was provided when placing the order, and contact the Contractor at siahello@proton.me.

6.4. After gaining access, the Customer independently creates a copy of the product in their own Google Drive, unless otherwise specified in the instructions.

6.5. The Customer is solely responsible for preserving their copy, the security of their account, access settings, data backups, and any changes made to the product's formulas or structure.

7.1. Before custom development begins, the parties agree on the scope and composition of the work, the required functionality, the format of the result, the timeline, the price, the amount of the prepayment, and the number of stages and revisions.

7.2. Agreement may be reached via email, a form on the Website, or a messenger agreed upon by the parties.

7.3. Work begins after the task is agreed upon, the necessary information and materials are received, and the prepayment is made, if required.

7.4. The completion timeline may be adjusted if the Customer fails to provide materials on time, delays approvals, changes the original task, adds new features, or does not provide the necessary access.

7.5. Changes that expand the agreed scope of work are considered additional work and are paid for separately.

7.6. The result of custom development is considered accepted if, within five business days of its delivery, the Customer has not submitted a substantiated list of discrepancies from the agreed task.

7.7. Wishes that were not part of the agreed task are not considered defects in the result.

8.1. Using certain products may require a Google account, access to Google Sheets, Google Docs, or Google Drive, a stable internet connection, a modern browser, and permission to create a copy of the file.

8.2. Before placing an order, the Customer must ensure they have the necessary software and access.

8.3. The Contractor is not liable for problems caused by malfunctions of the Customer's device, lack of internet connection, restrictions of a corporate Google Workspace, account suspension, changes in the operation of third-party services, the Customer independently deleting or modifying formulas, or granting access to third parties.

8.4. This section does not limit the Contractor's liability for the product's failure to match its stated description.

9.1. The Customer has the right to contact the Contractor if access was not provided, the received link does not work, the file cannot be opened due to the Contractor's fault, the product materially fails to match its description, or it lacks stated functionality.

9.2. The inquiry should include the email address used when placing the order, the product name, the payment date, a description of the issue, and, if possible, a screenshot or video of the issue.

9.3. Upon receiving the inquiry, the Contractor may re-grant access, replace a damaged file, fix a confirmed error, provide additional instructions, or bring the product into compliance with its description.

9.4. If the product was not delivered, or a confirmed material defect cannot be remedied, the Customer has the right to demand a refund in accordance with the legislation of Ukraine.

9.5. If access to the product has been granted, the product matches its description, and the stated functionality works, a refund may not be issued solely due to a change of mind, lack of time, unwillingness to implement the product, insufficient proficiency with Google Sheets, or expectations of features not included in the description.

9.6. Custom development performed in accordance with the agreed task is not refundable solely due to a change in the Customer's decision. The unfulfilled portion of a custom order may be recalculated based on the actual amount of work completed and the agreed terms.

10.1. Intellectual property rights to the digital templates, design, structure, formulas, methodology, texts, instructions, graphic materials, demonstration images, universal modules, and other work products belong to the Contractor or are used by the Contractor on lawful grounds.

10.2. Purchasing a product does not transfer exclusive economic copyright to the Customer.

10.3. The Customer is granted a non-exclusive, non-transferable right to create their own copy of the product, adapt it for internal needs, use the product in their work, grant access to employees of a single organization, and use reports and analytical materials created with the product.

10.4. Without the Contractor's prior written consent, it is prohibited to resell the product, transfer the source file to third parties, make the product publicly available, sell or distribute copies free of charge, use the product to create a similar template for sale, include the product as part of another commercial product, pass off the product or its design as one's own work, or remove attribution marks.

10.5. One purchased copy is intended for use by a single Customer or within a single organization.

10.6. Agencies, consultants, and other parties wishing to use the product for multiple clients must obtain separate written permission from the Contractor.

10.7. Copying, reproducing, distributing, and commercially using SIA Operations materials, designs, and templates is permitted only with the Contractor's prior written consent.

10.8. In the event of a copyright infringement, the Contractor has the right to demand the cessation of unlawful use, the removal of materials, the discontinuation of copy sales, compensation for damages incurred, and the application of other remedies provided by law.

10.9. Rights to the information and data that the Customer independently enters into the product remain with the Customer.

10.10. The terms for transferring economic rights to the result of custom development are determined separately in writing. Unless expressly agreed otherwise, the Customer receives the right to use the result for their own internal needs, while the Contractor retains rights to universal modules, formulas, methodology, and previously created work products.

11.1. The scope of support for a ready-made product is determined by its description on the Website.

11.2. Support may include help with obtaining access, guidance on copying the file, fixing confirmed technical errors, and providing the current version of the product, if provided for in its description.

11.3. Support does not include free reconfiguration of the product for a different process, the creation of new features, restoring formulas the Customer has deleted, entering data on the Customer's behalf, training in the use of Google Sheets, or an unlimited number of consultations.

11.4. Additional adaptation and expansion of functionality are paid for separately.

12.1. OSINT research is conducted using open and lawfully accessible sources.

12.2. The Contractor does not engage in unauthorized access to systems and accounts, circumvention of technical security measures, obtaining information from unlawful sources, interference with private correspondence, or other actions that violate the law or the rights of third parties.

12.3. The results of the research reflect the information available at the time it was conducted.

12.4. The Contractor does not guarantee the availability of specific information in open sources, the absolute completeness of the result, the accuracy of materials published by independent sources, or the delivery of a predetermined conclusion.

12.5. An OSINT report does not constitute legal, financial, investment, or law-enforcement advice.

13.1. By placing an order, the Customer consents to the processing of personal data to the extent necessary for accepting and fulfilling the order, processing payment, granting access, communication, technical support, and compliance with legal requirements.

13.2. The procedure for processing personal data is set out in the Privacy Policy published on the Website.

13.3. Consent to receive marketing emails is given separately and is not a mandatory condition for purchasing a product.

14.1. The parties are liable in accordance with this Offer and the legislation of Ukraine.

14.2. The Contractor does not guarantee that the Customer will achieve any specific profit, increase in sales, hiring outcome, cost reduction, or other operational or managerial result. A digital product is a tool, and the outcome of its use depends on the Customer's actions, decisions, data, and processes.

14.3. The Contractor is not liable for improper use of the product, the Customer independently modifying or deleting formulas, errors in data entered by the Customer, loss of account access, transferring the file to third parties, the temporary unavailability of third-party platforms, or decisions made by the Customer based on their own interpretation of the data.

14.4. Limitations of liability do not apply to the extent they conflict with mandatory requirements of the law.

15.1. Information, materials, and data provided by the Customer for custom development are considered confidential, unless the nature of the information indicates otherwise.

15.2. The Contractor does not disclose such materials to third parties, except to subcontractors involved in fulfilling the order, in cases required by law, or where the Customer has given consent.

16.1. A party is released from liability for failure to perform its obligations if such failure resulted from circumstances that the party could not reasonably foresee or control.

16.2. Such circumstances may include military actions, shelling, large-scale power outages, communication network failures, cyberattacks, natural disasters, decisions by government authorities, or the prolonged unavailability of critically necessary platforms.

16.3. A party must notify the other party of the occurrence of such circumstances within a reasonable time.

17.1. The parties shall endeavor to resolve disputes through negotiations and written correspondence.

17.2. Inquiries and claims should be sent to: siahello@proton.me.

17.3. The Contractor reviews inquiries within 10 business days, unless a different period is established by law or additional time is required to verify the circumstances.

17.4. If a dispute cannot be resolved through negotiations, it shall be settled in accordance with the legislation of Ukraine.

18.1. The Offer takes effect from the moment of its publication on the Website and remains valid until it is withdrawn or replaced by a new version.

18.2. The Contractor has the right to amend the terms of the Offer.

18.3. The version of the Offer in effect at the time an order is placed applies to that specific order.

18.4. Amendments to the Offer do not worsen the terms of an already-paid order, unless otherwise provided by law or a separate agreement between the parties.

Contractor:
Sole Proprietor (Individual Entrepreneur) Anastasiia Ihorivna Omelchenko

Brand:
SIA Operations

Tax ID (RNOKPP):
3676408006

Email:
siahello@proton.me

Website:
https://sia-ops.com/