PRIVACY POLICY

The controller of personal data is:

Sole Proprietor Anastasiia Ihorivna Omelchenko
Tax ID: 3676408006
Brand: SIA Operations
Email for personal data inquiries: siahello@proton.me
Country of operation: Ukraine

The controller determines the purpose, scope, and methods of processing the personal data of website users.

The website may collect information that the user provides directly:

• name;
• email address;
• phone number or messenger username;
• information provided in a custom request form;
• order details and purchased digital products;
• correspondence and inquiries to customer support;
• consent to receive informational or marketing communications.

Technical data may also be collected automatically while visiting the website:

• IP address;
• device type, browser, and operating system;
• date, time, and duration of the visit;
• pages and website elements the user interacts with;
• referral source, UTM parameters;
• cookies and other technical identifiers.

The website does not intend to collect special categories of personal data, including information about health status, political views, religious beliefs, or other sensitive information.

Personal data may be used for:

• processing inquiries and requests;
• placing and fulfilling orders;
• providing access to purchased or free digital materials;
• contacting the user to clarify details;
• developing custom templates and dashboards;
• providing technical and customer support;
• sending informational and promotional messages based on separate consent;
• analyzing traffic and improving the website;
• preventing fraud, abuse, and technical threats;
• complying with legal and accounting requirements;
• protecting the legitimate rights and interests of the website owner.

Personal data may be processed on the basis of:

• the user's consent;
• the necessity of fulfilling an order or agreement;
• taking steps at the user's request prior to entering into an agreement;
• compliance with obligations established by law;
• the necessity of protecting the legitimate interests of the website owner, provided such interests do not override the user's rights.

The user may withdraw their consent by contacting the address specified in this Policy.

When the user fills out a form, they voluntarily provide the information requested in it.

Data from forms may be used only for the purpose stated next to the relevant form, for example:

• receiving a free template;
• placing an order;
• submitting a custom request;
• receiving a reply or consultation;
• subscribing to informational messages.

Payment for digital products may be processed through an external payment service.

The payment service independently processes payment details in accordance with its own privacy policy.

SIA Operations may receive limited information from the payment service necessary to confirm payment, such as:

• payment status;
• amount and currency;
• transaction date;
• order identifier;
• the payer's contact details, if provided by the service.

To ensure the website operates properly, data may be shared with or accessible to the following categories of providers:

• the Tilda Publishing platform;
• services that receive and store inquiries;
• email services;
• CRM systems;
• payment services;
• web analytics services;
• cloud and technical service providers;
• contractors involved in operating the website or fulfilling orders.

Personal data may also be disclosed to government authorities where expressly required by law or necessary to protect the rights of the website owner.

Some digital service providers may store or process information on servers located outside Ukraine.

In such cases, only the information necessary for the relevant service to function is transferred, taking into account available contractual, organizational, and technical safeguards.

Personal data is retained no longer than necessary for the purpose for which it was collected.

In particular:

• inquiry data is retained for as long as necessary to process the request and for subsequent communication;
• order data is retained for the period necessary to fulfill the order, provide support, and comply with legal obligations;
• data used for marketing communications is retained until consent is withdrawn or the user unsubscribes;
• technical and analytical data is retained according to the settings of the connected services.

After the retention period ends, data is deleted, anonymized, or retained further only where required by law.

The website may use cookies for:

• the proper functioning of pages and forms;
• saving user settings;
• measuring traffic;
• analyzing interactions with the website;
• evaluating the effectiveness of advertising campaigns.

Cookies may be classified as:

• necessary — required for the website to function;
• analytical — help understand how users interact with the website;
• advertising — used to evaluate and personalize ads;
• third-party — set by connected external services.

The user can manage optional cookies through the cookie settings banner or their browser settings.

The user has the right to:

• know what personal data of theirs is being processed;
• receive information about the sources of collection, the purpose, and the location where data is stored;
• access their personal data;
• request the correction of inaccurate or outdated data;
• object to processing in cases provided by law;
• request the deletion or destruction of data where legal grounds exist;
• withdraw their consent to processing;
• unsubscribe from marketing communications;
• file a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise these rights, the user may send a request to: siahello@proton.me.

The request should include enough information to identify the user and their request.

The website owner applies reasonable technical and organizational measures to protect data against:

• unlawful access;
• loss;
• alteration;
• copying;
• distribution;
• destruction;
• other unlawful processing.

However, no method of transmitting or storing information over the internet can guarantee absolute security.

Informational or promotional materials are sent only to users who have given the relevant consent, or in other cases permitted by law.

The user may opt out of such communications by:

• clicking the unsubscribe link in an email;
• replying to the message;
• sending a request to siahello@proton.me.

The website may contain links to external sites and services.

SIA Operations does not control the privacy policies of third-party resources. Before providing them with personal data, users are advised to review their terms and policies.

This Policy may be updated periodically due to changes in:

• legislation;
• website functionality;
• data processing methods;
• the list of connected services.

The current version is always published on this page.